Handover to your team
What she doesn't know reaches you with a summary.
A question outside her information, a special request, a customer who wants to talk to you: she says so simply, passes the request on and carries on the conversation. The alert lands on your WhatsApp and everything waits for you in your dashboard.
- Ready-to-read summary
- Alert on your WhatsApp
- By phone and on WhatsApp
Alert on your WhatsApp
New request to handle: Ms Cohen is asking whether you do ammonia-free colouring.
Requests to handle
- Customer
- Sarah Cohen · 054 ••• 27
- Channel
- Summary
- Wants to know whether the salon offers ammonia-free colouring before booking. Available Saturday morning.
Example of a forwarded request
How it works
How it works, in three steps.
She recognises what needs you
Missing information, a special request, a reported emergency or a customer who wants to speak to the professional.
She passes it on without ending the conversation
She tells the customer their request has been passed on to you and keeps answering the rest.
You take over
The alert lands on your WhatsApp. In your dashboard, the request waits with its summary and the customer's number.
Example: a customer asks a question the assistant can't answer. The request reaches your workspace and the conversation carries on.
Rosen Clinic · physiotherapy
Replies with ReceptionAI
- CustomerHi, do you take Meuhedet?
- ReceptionAII don't have that information, and I'd rather not guess. I'm passing your question on to the clinic, and they'll get back to you today.
- CustomerThanks! And do you have anything on Monday morning?
- ReceptionAIOn Monday I have 9:00 or 10:30 am. Which works for you?
Example conversation
Appointments this week
12
Requests to handle
1
Open request
Question about Meuhedet coverage
David K. · also sent to your WhatsApp
- Mon 9 amPhysio sessionPhone
- Mon 10:30 amInitial assessmentWhatsApp
- Tue 2 pmPhysio sessionPhone
What she does
What she does for you.
- A summary of the request, with the customer's name and number.
- An instant alert on your WhatsApp.
- All requests to handle, gathered in your dashboard.
- If you turn it on, an evening summary around 8 pm on WhatsApp: appointments booked, pending requests and tomorrow's appointments.
- Included in every plan, free trial included.
Pricing
14 days free, then from $129 per month excl. VAT billed yearly, or monthly with no commitment.
Included in every plan, free trial included.
Try it freeSee pricingFAQ
Frequently asked questions
Where do forwarded requests go?
To your dashboard, with a summary and the customer's number. An alert is also sent to your WhatsApp so you don't miss anything.
What does she tell the customer meanwhile?
She simply explains that the request has been passed on to you, then keeps answering their other questions or booking their appointment.
Can a client ask to speak to me?
Yes, always. Her request is passed on to you with a summary, and you get a WhatsApp alert to call her back.
Can she make up an answer?
She's built to answer only from your information (hours, services, prices, FAQs) and your real availability. If something's missing, she says so and passes the question to you.